Guest requests, internal orders and issues in one task queue shared by reception, housekeeping, maintenance and technical — with numbering, ownership and an audit trail.
One queue across departments, with traceable history per case.
Guest requests, internal orders and issues in one task queue shared by reception, housekeeping, maintenance and technical — with numbering, ownership and an audit trail.
Reception · Maintenance · Operations lead · Anyone who today uses a Messenger thread
With category, status, priority and source (manual, guest portal or email).
Reservation, guest, event or room, so the case doesn't lose its context.
Who sees what, governed by role, not by habit.
With attachments.
Created, status changed, assigned, reassigned, closed. With who and when.
What is open, for how long, and with whom.
During an event, issues arrive in clusters. The queue is shared, the case has an owner, and afterwards you can actually see what happened.
Norwegian and English interface; guest-facing surfaces, the employee portal and administration are fully translated. VAT handling for lodging and catering, EHF/PEPPOL invoicing and data processing in the EU. Every customer has its own database.
You don't need to take the whole platform to start.