Our Terms of Service, Privacy Policy and Refund Policy in one place.
Last updated: 2026 ·
Governing law: Norwegian law
A Data Processing Agreement (DPA) and a Master Service Agreement with SLA form part of the customer agreement and are provided on request — contact post@veislasoftware.no.
Terms of Service
Subscription terms for use of the Veisla platform
These subscription terms (the «Terms») apply between Veisla Software AS,
org. no. being established, being established («Veisla», «we», «us»), and the legal entity
that enters into an agreement to use Veisla's software service (the «Customer», «you»), and govern the
Customer's access to and use of Veisla's SaaS platform for hotel and event operations (the «Service»).
These Terms apply to business customers only (B2B). The Service is not directed at
consumers, and consumer-protection rules (including any right of withdrawal) do not apply.
Part of a larger agreement
These Terms apply together with:
The Data Processing Agreement (DPA)
The Privacy Policy
The Master Service Agreement with its associated SLA
Any separate pricing agreement / order confirmation (the «Order Confirmation»)
In the event of conflict between the documents, the Order Confirmation prevails first, then this agreement,
then the MSA/SLA, and finally the DPA and Privacy Policy for their respective subject matter.
1. About the agreement
These Terms govern the Customer's access to and use of the Service. By creating an account, signing an Order
Confirmation, or using the Service, the Customer accepts these Terms on behalf of the business it
represents.
The Service is offered exclusively to businesses, public bodies and other professional users acting in the
course of their trade. It is not directed at or intended for consumers.
2. The Service
2.1 The Service comprises software for booking, room blocks, event and venue management, sales/CRM,
invoicing and related functionality, delivered as a web-based service (SaaS), together with any additional
modules the Customer has ordered.
2.2 The Service is operated on Microsoft Azure, with data processing in a Norway/EU region as specified in
the Data Processing Agreement.
2.3 Veisla may make changes and improvements to the Service on an ongoing basis. Material changes that
reduce functionality the Customer actively uses will be notified with reasonable notice.
3. Customer responsibilities
3.1 The Customer is itself responsible for:
Its own SMTP configuration for sending e-mail from the Service;
Its own payment solution / payment terminal, which is connected to the Service as an external integration;
The accuracy of data entered into the Service;
Administering its own user accounts, passwords and access control internally;
Ensuring its own employees/users use the Service in accordance with these Terms.
3.2 Veisla has no responsibility for errors, interruptions or loss caused by the Customer's own integrations
(SMTP, payment solution) or by incorrect use.
4. Pricing and payment
4.1 The price for the Service consists of the following elements, as further specified in the Order
Confirmation:
A fixed monthly price for the base package;
A price per room;
A price per square metre of event/meeting space;
A fixed additional monthly price for each activated add-on module.
4.2 Prices are invoiced monthly in advance, with a payment deadline of 14 days from the invoice date. All
prices are exclusive of value-added tax (VAT) and any other applicable duties, which the Customer pays in
addition.
4.3 Veisla may adjust prices with at least 60 days' written notice before the next invoicing period, cf.
clause 12. The Customer may terminate the agreement if the price increase is not accepted, cf. clauses 8 and
12.
4.4 Late payment accrues interest under the Norwegian Late Payment Interest Act. Following a reminder and a
further period of 14 days, Veisla may suspend access to the Service until payment has been made.
4.5 See the separate Refund Policy for terms relating to refunds and credit.
5. Intellectual property
5.1 Veisla owns all rights to the Service, including source code, design and trademarks. The Customer
receives a non-exclusive, non-transferable right to use the Service during the agreement period.
5.2 The Customer retains ownership of its own data entered into the Service (the «Customer Data»). Veisla
receives a limited right to process Customer Data solely to deliver the Service, cf. the Data Processing
Agreement.
5.3 The Customer has the right to export its own Customer Data in a readable format, both on an ongoing
basis during the agreement period and upon termination of the agreement, cf. clause 9.
6. Confidentiality
Both parties shall keep the other party's trade secrets and confidential information confidential, and shall
not share it with any third party without consent, except for information that is publicly known, that must
be disclosed by law, or that is necessary for subcontractors covered by the Data Processing Agreement.
7. Limitation of liability
7.1 Veisla's total liability to the Customer per contract year is limited to an amount equal to the
subscription fees invoiced to the Customer for the preceding 12 months before the event giving rise to
liability occurred.
7.2 Veisla is not liable for indirect loss, including but not limited to lost profits, lost goodwill, or
loss arising from the Customer's own integrations (SMTP, payment solution) not functioning.
7.3 The limitation of liability does not apply in cases of gross negligence, intent, or breach of the Data
Processing Agreement that gives rise to liability under data protection law.
7.4 Veisla shall, at its own expense, indemnify the Customer for direct loss the Customer suffers as a
result of a finally adjudicated or settled third-party claim that the Customer's ordinary use of the Service
in accordance with this agreement infringes a third party's patent, copyright or trademark rights, provided
that the Customer notifies Veisla of the claim without undue delay and allows Veisla to assume the defence of
the matter. This obligation does not apply to the extent the claim results from the Customer's own
modifications, integrations, or use in breach of this agreement. Clause 7.1 applies correspondingly to
Veisla's liability under this clause.
8. Term and termination
8.1 The agreement runs from the effective date specified in the Order Confirmation, with an initial term of
12 months, and thereafter renews automatically for successive periods of 12 months unless terminated in
writing with at least 60 days' notice before the end of the current period.
8.2 Veisla may terminate the agreement with corresponding notice, or with immediate effect in the event of
material breach by the Customer that is not remedied within 30 days of written notice.
9. On termination
9.1 The Customer may, within 30 days of termination of the agreement, request an export of its own Customer
Data in a standard format (e.g. CSV/JSON).
9.2 After this, Veisla deletes the Customer Data in accordance with the deletion provisions of the Data
Processing Agreement, unless a statutory retention obligation (e.g. the Bookkeeping Act) requires longer
retention of accounting-relevant data.
10. Governing law and venue
This agreement is governed by Norwegian law. The parties shall seek to resolve disputes amicably. If this is
not successful, the dispute shall be settled before the ordinary Norwegian courts, with Tønsberg District Court as the agreed venue, unless otherwise required by mandatory legislation.
11. Assignment and change of ownership
11.1 Veisla may assign this agreement, in whole or in part, to a group company or in connection with a sale
of all or a substantial part of the business (including merger, acquisition or sale of shares/assets),
provided that the acquirer assumes Veisla's obligations under the agreement, including the Data Processing
Agreement, unchanged.
11.2 Veisla shall notify the Customer in writing of such an assignment within 30 days after it has been
completed.
11.3 If the assignment is made to a direct competitor of the Customer, or the acquirer cannot demonstrate
the ability and willingness to fulfil the agreement's obligations (including the data-processing
obligations), the Customer may terminate the agreement with effect from the time of assignment by written
notice within 30 days of receiving notice, with a proportionate refund of the prepaid period in accordance
with the Refund Policy.
11.4 The Customer may not assign the agreement to a third party without Veisla's written consent, which
shall not be withheld without just cause.
12. Changes to the terms
Veisla reserves the right to change these Terms, as well as the Privacy Policy, the Data Processing
Agreement, the Refund Policy and the Master Service Agreement/SLA, with at least 60 days'
written notice. Notice is given to the Customer's registered contact person by e-mail and/or by notice within
the Service.
If a change entails a material impairment of the Customer's rights or a price increase, the Customer may
terminate the agreement with effect from the change taking effect by notifying Veisla in writing before the
expiry of the notice period, cf. clause 8. Continued use of the Service after the change takes effect is
deemed acceptance of the new terms.
Provider: Veisla Software AS · Org. no. being established · being established · post@veislasoftware.no
Version 1.0 · Effective from 2026
Privacy Policy
How we collect and process personal data
Veisla Software AS (org. no. being established, «we», «us») is committed to
protecting personal data. This privacy policy explains how we process personal data when you visit our
website, contact us, or use the Veisla platform (the «Service»). We process personal data in accordance with
the EU General Data Protection Regulation (GDPR) and the Norwegian Personal Data Act.
Two roles, two relationships
It is important to distinguish between two situations:
When we act as controller — for information about visitors to our website (veislasoftware.no) and contact persons at our customers and suppliers — this privacy policy applies, and we determine the purposes and means of the processing.
When we act as processor — for the personal data our business customers enter into the Service itself (e.g. guest information) — the customer is our controller, and that processing is governed by our Data Processing Agreement (DPA), not by this privacy policy.
This document primarily concerns the first category: information for which Veisla itself is the controller.
1. Who this policy applies to
This privacy policy describes how Veisla Software AS processes personal data:
As controller, for information about visitors to our website (veislasoftware.no) and contact persons at our customers and suppliers.
As processor, for personal data the Customer enters into the Service itself (e.g. guest information). This processing is governed by the separate Data Processing Agreement (DPA) between Veisla and the Customer.
This document primarily concerns the first category: information for which Veisla itself is the controller.
2. What personal data we process
Category
Examples
Purpose
Contact information
Name, e-mail, phone, employer
Customer dialogue, support, contract follow-up
Usage data
Login, activity log within the Service at system level
Security, troubleshooting, operations
Website data
IP address, browser data, cookies
Website operation, statistics
Billing information
Billing address, payment history
Invoicing, accounting
3. Legal basis for processing
We process personal data on the following bases, cf. GDPR Article 6:
Performance of a contract (Art. 6(1)(b)) — for customer dialogue, delivery of the Service, invoicing.
Legitimate interest (Art. 6(1)(f)) — for basic website statistics, security logging, and direct marketing to existing B2B contacts within what is customary and expected.
Consent (Art. 6(1)(a)) — where this is obtained specifically, e.g. for newsletters to new contacts, or non-essential cookies.
4. How long we retain the data
Contact information about customers/suppliers: for as long as the customer relationship lasts, and thereafter for up to 5 years for documentation and warranty purposes, unless the Bookkeeping Act requires longer retention for invoice-related information (5 years).
Website data/cookies: in accordance with the cookie duration specified in our cookie consent tool.
Unused leads/enquiries: normally deleted within 24 months of inactivity.
5. Who we share data with
We share personal data with the following categories of recipients:
Microsoft (Azure) — as a subprocessor for hosting/infrastructure, with data processing in a Norway/EU region.
Public authorities — where we are legally obliged to do so (e.g. the Norwegian Tax Administration for accounting purposes).
We do not sell personal data to third parties, and we do not share data with third parties for marketing
purposes without separate consent.
6. Transfers outside the EU/EEA
We strive to ensure that all data processing takes place within the EU/EEA. Microsoft Azure is used in
Norway/EU data centres. If, exceptionally, it becomes necessary to transfer data outside the EU/EEA, this
will take place on a valid transfer basis (e.g. the EU Standard Contractual Clauses / SCC) and be updated in
this policy.
7. Your rights
As a data subject, you have the right to:
Access the information we hold about you;
Rectification of inaccurate information;
Erasure (the «right to be forgotten»), subject to the limitations imposed by statutory retention obligations;
Restriction of processing in certain cases;
Data portability;
Object to processing based on legitimate interest.
Requests should be directed to privacy@veislasoftware.no.
You also have the right to lodge a complaint with the Norwegian Data Protection Authority
(datatilsynet.no).
8. Cookies
Our website uses cookies and similar technology. Strictly necessary cookies are used to operate the website
— for example to remember your language choice and for logging in to our administration panel (/admin).
Analytics and other non-essential cookies are used only with your consent: our privacy-friendly,
consent-gated analytics (Plausible) loads only after you have consented. We use no marketing or tracking
cookies. You can manage your preferences through our consent banner or your browser settings.
Cookieless visit statistics. We keep aggregate visit counts (page views, unique visitors
per day and country of origin) without cookies and without storing your IP address. To count unique
visitors we derive a short, irreversible daily token from your IP address combined with a rotating secret;
the IP address itself is never written to disk, and the token cannot be reversed or linked across days.
Country is determined from a coarse regional signal from our content-delivery edge, and only the aggregate
count per country is retained. Because these statistics contain no data that identifies you, they run
without consent on the basis of our legitimate interest in understanding website traffic (GDPR Art.
6(1)(f)).
9. Security
We have implemented technical and organisational measures to protect personal data against unauthorised
access, alteration or deletion, including access control, encryption in transit, and logging. Further
technical and organisational measures for Customer Data processed within the Service are described in the
Data Processing Agreement.
10. Changes
We may update this privacy policy from time to time. In the event of material changes, this will be clearly
indicated on the website, with an updated date at the top of the document.
11. Contact
Veisla Software AS, being established. For privacy enquiries, contact us at
privacy@veislasoftware.no.
Veisla Software AS (org. no. being established) provides an ongoing subscription
(SaaS), not a one-time purchase. This policy describes when the Customer is entitled to a refund or credit,
and when no refund is granted. It applies together with the Terms of Service and the Master Service
Agreement / SLA.
As the contractual relationship is between businesses (B2B), the consumer right of withdrawal does not
apply.
1. Starting point
Veisla Software AS provides an ongoing subscription (SaaS), not a one-time purchase. This policy describes
when the Customer is entitled to a refund or credit, and when no refund is granted. As the contractual
relationship is between businesses (B2B), the consumer right of withdrawal does not apply.
2. No refund on ordinary termination
On ordinary termination by the Customer, no refund is granted for an already invoiced and accrued
subscription period. The paid, prepaid period runs until the end of the agreed lock-in/notice period, cf.
the Terms of Service clause 8.
3. Full refund for billing errors
If the Customer has been invoiced an incorrect amount, invoiced twice, or invoiced for services/modules
that have not been ordered or activated, the incorrectly invoiced amount is refunded in full, normally
within 14 days after the error has been confirmed.
4. Service credit for breach of the uptime SLA
If the agreed uptime under the Master Service Agreement / SLA annex (provided as part of the customer
agreement) is not met, the Customer is entitled to service credit in accordance with the tiered model
described there. This is granted as credit against a future invoice, not as a cash refund, unless otherwise
agreed.
5. Refund on termination following a change of terms
If the Customer terminates the agreement as a result of a change of terms or a price increase notified by
Veisla in accordance with the Terms of Service clause 12, and the termination takes place within the notice
period and with effect from the change taking effect, the Customer is entitled to a proportionate refund of
the prepaid, unused subscription period from the point at which the change would otherwise have taken effect.
This applies regardless of clause 2, which only governs refunds on ordinary termination without a preceding
change of terms from Veisla.
6. Refund on termination by Veisla without just cause
If Veisla terminates the agreement during the lock-in period without this being due to the Customer's
breach, a proportionate share of the prepaid, unused period is refunded.
7. No refund on breach by the Customer
If Veisla terminates the agreement with immediate effect as a result of the Customer's material breach (e.g.
non-payment, breach of the terms of use), no refund is granted for the remaining, prepaid period.
8. Add-on modules
Add-on modules are invoiced per month for which they are activated. Deactivating an add-on module does not
give a refund for the current, already invoiced month, but stops invoicing from the following month.
9. How to request a refund
Requests for a refund should be made in writing to post@veislasoftware.no, with reference to the invoice
number and a brief description of the basis. Veisla responds to the enquiry within 10 business days.
10. Relationship to other documents
This policy supplements, but does not amend, the provisions of the Terms of Service and the Master Service
Agreement. In the event of conflict, the Terms of Service prevail.
Provider: Veisla Software AS · Org. no. being established · post@veislasoftware.no
Version 1.0 · Effective from 2026
We only use necessary cookies. Optional ones (e.g. anonymous analytics) are off by default. Privacy